Introduction to Hospitality
Author: John R Walker
Tomorrow's managers are off to a strong start with this fully updated and streamlined edition. Each chapter includes an increased emphasis on globalization and environmental responsibility and a new chapter on Events Marketing appears in Part V.
The practicality of previous editions continues with mini-case studies, contributions from industry experts, profiles of corporations, profiles of hospitality professionals and a new student CD-ROM packed with resources to support readers’ coursework and their careers. It covers tourism, lodging, restaurants, managed services, beverages, conventions and meeting, and leisure/recreation; in addition to examining gaming entertainment, marketing and human resources, and leadership and management.
For individuals interested in a hospitality industry career.
Booknews
Designed for an introductory course in hospitality for students in hospitality management, this text reviews areas of the industry and features career information and personal and corporate profiles of leaders in the field. Coverage includes travel and tourism, lodging, conventions, and recreation, as well as marketing, human resources, and leadership. Learning features include case studies, key terms and concepts, and review questions. This third edition includes a new first chapter overview, and a new section on culinary arts. Walker is professor and director of Hotel, Restaurant, and Tourism management at Alliant International University. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Book review: Product Design and Development or Microeconomics
The Art of Great Training Delivery: Strategies, Tools, and Tactics
Author: Jean Barbazett
The Art of Great Training Delivery is designed to help trainers move their training and facilitation skills to the next level of performance.?Written by Jean Barbazette--an expert in the field of training and development--this vital resource is filled with down-to-earth advice and illustrative examples for selecting and using a variety of training'methods. Her advice helps trainers create the best learning experience that will improve learner retention.?The book covers a wealth of topics including how to use case studies, conduct inventories, exercises, games, and simulations, facilitate role plays, as well as conduct effective and safe demonstrations and administer tests. The Art of Great Training Delivery is a volume in The Skilled Trainer series.
Praise for The Art of Great Training Delivery
"What a gift to the training profession! Once again Jean has packaged valuable tips, tools, and techniques to make every trainer's life easier and more complete. From setting a learning climate to administering tests; selecting an icebreaker to completing follow-up; how to facilitate case studies and role plays; enhancing your training style--it's all here! Add a CD for good measure and you have a bundle of brilliant basics--you'll wonder how you ever lived without them!"
--Elaine Biech, ebb associates inc, author, Training for Dummies and The Business of Consulting
"The Art of Great Training Delivery is a complete guide for training success. Jean not only covers all the bases but provides nuggets of training wisdom that will last an entire career. An invaluable resource for new and veteran trainers!"
--Mel Silberman, Ph.D., author, Training the Active TrainingWay and Active Training
"Perfect for anyone who wants a detailed, analytical approach to training--with enough tools and examples to make the concepts applicable to any training program. Written for both the new as well as experienced trainer, there is something for everyone in this thoroughly documented and researched book."
--Sharon Bowman, author, The Ten-Minute Trainer
Table of Contents:
| Ch. 1 | Facilitate the best learning experiences | 3 |
| Ch. 2 | How effective is your training style? | 27 |
| Ch. 3 | Climate setting | 39 |
| Ch. 4 | Why lecturing is not always appropriate | 55 |
| Ch. 5 | Discussion and facilitation | 83 |
| Ch. 6 | Facilitating inventories, activities, games, and simulations | 95 |
| Ch. 7 | How to facilitate case studies | 113 |
| Ch. 8 | Facilitate role playing for success | 129 |
| Ch. 9 | How to conduct effective and safe demonstrations | 143 |
| Ch. 10 | Conduct, administer, and facilitate tests | 173 |
| Ch. 11 | Audiovisual support | 177 |
| Ch. 12 | Online facilitation | 185 |
| Ch. 13 | Handle problem learners effectively | 197 |
| Ch. 14 | What trainers need to do outside the classroom | 207 |
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